In the document below, you will find all the information regarding the processing of personal data by LMA GLOBAL LLC that concerns you.

1. Controller of personal data

Your personal data is managed by:
LMA GLOBAL LLC
30 N Gould St Ste R Sheridan
WY 82801
[email protected]

2. Basis for processing personal data

We process your personal data on various legal grounds, which are further explained below. We also process data for different purposes, which you can find out more about in the sub-sections below. If we process your personal data for additional purposes not defined in this privacy policy, we will inform you in advance.

All data that you provide to us is provided voluntarily, except in cases where the law requires it from us. In this case, providing personal data is mandatory. If you do not want to provide certain personal data, we will not be able to provide you with certain services. For example, if you do not provide us with the data we need to conclude a contract with you, you will not be able to attend our courses.

2.1. Carrying out our services

To carry out our services (conducting online courses in foreign languages), we process data such as:

• Name and surname,
• Payment data,
• Email address,
• Address,
• The name that the individual uses during video calls,
• Data on legal entities when the client is a legal entity,
• Data on your interests,
• Recordings of your calls.

We process personal data on the legal basis of a contract. We store them for 5 years from the end of the course with us. We keep the documentation that we need due to tax legislation obligations for an additional 10 years from the end of the course.

2.2. Reservation of a free session

To conduct a free session of a foreign language course, we need some information from you. These include: name and surname, email address, phone number, data on the language you are interested in, data on available terms. We collect data on the legal basis of our legitimate interest, namely the presentation of our method, based on which foreign language courses take place at LMA. We keep them for 6 months from the day of communication with you.

2.3. Processing of inquiries

We process received inquiries based on our legitimate interest to ensure effective communication with potential course participants and to prepare quality responses. We process the following personal data: name and surname, email or phone number, content of the inquiry. We keep them for 6 months from the day of communication with you.

2.4. Other processing purposes

We also process your personal data for certain additional purposes, namely:

• For the purpose of asserting our rights and fulfilling requirements in official proceedings. In this case, we process personal data based on the law, and the data set depends on the individual proceedings. We keep the data for the entire duration of the proceedings and for 10 years after the final resolution.
  
  
• For statistical processing of website usage, based on our legitimate interest in optimizing our website. We only process aggregated data where individual identification is not possible.
  
  
• For the purpose of improving and optimizing our services, we process videos of completed courses, where we first pseudonymize the data, making individual identification no longer possible. We process this data in this form based on our legitimate interest in improving our services and products. We will keep the data for 5 years after pseudonymization.
  
  
• Signing up for our newsletter. We allow all our subscribers to receive notifications and updates regarding our business. We do this based on the law. You can unsubscribe from our newsletter at any time by contacting us at [email protected].
  
  
• Providing a positive testimonial. We process your personal data for the purpose of sharing your experience using our services for publication. We process the following personal data: name, surname, and a video with a positive testimonial. We process your personal data based on your consent, which you can withdraw at any time.
  
  

3. Retention periods for your personal data

We keep personal data for as long as necessary to fulfill the purpose for which it was collected. The exact retention periods for each purpose are defined in section 2 of this policy.

4. Transfer of personal data

We export your personal data to the United States of America, using technical measures to protect your data during each transfer.

We also share personal data with contracted processors who perform certain services for us, including:

• cloud service providers,
• accounting services,
• marketing service providers,
• language companions and guides who provide certain services for us.
  
  

All processors are committed to protecting your personal data to at least the same degree as we do, and they may only process the data to the extent that we permit, and they cannot use the data beyond that scope.

For additional questions regarding the transfer of your data, you can contact us at [email protected].

5. Data protection policy

We ensure the protection of personal data by adopting technical and organizational measures, which include:

• Ensuring limited access to personal data by unauthorized persons
• Updating our hardware and software
• Adapting our policies to comply with the legal requirements for data protection.

Despite the security mechanisms we have established, there may still be security incidents. To address this, we have established a mechanism to respond promptly, effectively, and in compliance with the law in the event of a security incident.

If a security incident occurs and there is a risk to the rights and freedoms of individuals, we will notify the competent supervisory authority immediately, but no later than 72 hours. If a security incident occurs that could pose a significant risk to the rights and freedoms of individuals, we will also notify the affected individuals immediately.

6. Individual rights in the processing of personal data

Regarding the processing of your personal data, the following rights are available to you:

• Right of access and copy of personal data: This right allows you to obtain information about the processing of personal data, and at the same time, you have the opportunity to inspect or obtain a copy of your personal data that we hold about you.
  
  
• Right to rectification of personal data: You have the option to request the correction of inaccurate or incomplete data that we hold about you.
  
  
• Right to restrict the processing of personal data: This right allows you to keep the data in storage for later proof in various official procedures, even though deletion is possible. This right also allows you to temporarily restrict processing while the controller decides on a correction or objection.
  
  
• Right to erasure of personal data: This right allows you to request the deletion of data we hold about you in certain cases. When the legal basis for the processing of personal data is a law or valid contract, we cannot delete your personal data.
  
  
• Right to withdraw consent: When we process your personal data based on your consent, you have the option to withdraw this consent at any time. Withdrawing consent will not have any negative consequences for you. However, please note that we may not be able to provide certain services after withdrawal.
  
  
• Right to object to the processing of personal data: This right is available to you when personal data is processed based on legitimate interests. It allows you to demand that the controller stops processing the data. Please note that the controller may have the right to reject such objection in certain cases. The controller will, in any case, stop processing if you object to direct marketing.
  
  
• Right to data portability: This right allows you to request that your personal data be transmitted to another controller in a machine-readable format. This is only possible if we process your data using automated means and when it concerns data collected based on consent or a contractual relationship.
  
  

You can exercise your rights by writing to us at [email protected] with the subject “Personal data protection”.

We will process your request as soon as possible and no later than 30 days from receipt. If your request is more extensive and will take longer to process, we will notify you in advance and provide you with an approximate deadline for the response.

We reserve the right to reliably identify you in case of any request for the exercise of your rights. If you do not provide personal data that can reliably identify you with your request, we will ask you for additional personal data. If you do not provide additional personal data within the deadline, we will reject your request.

If you believe that there has been a violation of personal data protection, you can always file a complaint with the competent supervisory authority, that is represented for Wyoming by Attorney General’s Consumer Protection Unit.

Additional questions?

In case you have any additional questions related to your rights or personal data, you can contact us anytime at [email protected].